Account & access
What your request's status means
From "New request" to "Providers ready": every status you might see.
Updated 17 October 2026
| Status | What it means |
|---|---|
| New request | Just created; Abroadocs hasn't read it yet |
| Reading your request | Abroadocs is reading your latest message |
| Needs a few details | Abroadocs asked something it needs before it can search |
| Ready to search | Check the card, and start the search |
| Searching | The search is running |
| Providers ready | Your shortlist is waiting |
| No providers found | The search finished, but no provider passed the checks |
| Search stopped | The search didn't finish — you can search again |
| With a person | Passed to the Abroadocs team to look at |
| Not supported | Abroadocs can't help with this request |
| Closed by you | You closed it; it will be deleted 30 days later |
Requests are named after what they are for — such as "Apostille · UK → Spain" — so they're easy to find on your dashboard.