Troubleshooting
What to do when something doesn't go as expected.
- The search is taking a long timeMost searches finish within a minute or two. After six minutes, a stuck search shows as stopped.
- The search stopped or failedSearch again — it's usually quicker the second time.
- My shortlist disappearedIt was cleared because a search detail changed. Check the card and search again.
- My request says "With a person"Something needs a human look: an impossible date or a safety concern.
- A provider's email bounced, or its details look wrongWebsites change after they're checked. Try the next provider, and let us know.
- Contacting the Abroadocs teamhello@abroadocs.com for help; privacy@abroadocs.com for data and security.
Still have a question?
Write to hello@abroadocs.com, or privacy@abroadocs.com about your data.